Senior Technical Services Engineer
Responsibilities:
* Application installation and setup of software remotely on Microsoft based servers with Microsoft SQL based products.
* Scheduling and performing product updates and upgrades in combination with hardware vendors and clients.
* Use of Crystal Reports for both custom report writing and report modifications.
* Ensures customer satisfaction by responding to calls to the Support Department that have been escalated to Technical Services group.
* Assisting and working closely with Implementations, Support and Training Departments to help resolve issues that require a more technical investigation and oversight.
* Logs all customer questions and problems and tracks the same through to resolution.
* Ensures timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
* Conducts second level problem determination using documented procedures and available tools.
* Records problem symptoms and status information in a timely fashion in an effort to communicate with and properly utilize senior technical staff and engineering team.
* Ensures problem resolution by maintaining an action plan for the resolution, by initiating and tracking problem assignment to technical resources, and so forth and by keeping the customer updated on the status of the resolution.
* Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
Qualifications/Requirements:
* Great initiative and assertiveness with positive attitude required.
* Very strong problem-solving skills and inherent decision-making ability.
* Strong working knowledge of Microsoft SQL Server 2000 and 2005, and SQL in general. Including writing and maintaining Stored Procedures and Triggers. Solid foundation of SQL Agent jobs and notification.
* Working knowledge of Crystal Reports (Business Objects)
* Knowledge of Physician Practice Management Software and Electronic Medical Records, Centricity Practice Management (formerly Millbrook) and Centricity EMR (formerly Logician) preferred
* Energetic and strong dedication to quality customer service including strong verbal and written interpersonal and communication skills.
* Superior telephone etiquette and an ability to deal effectively with customers, peers and management.
* Good project management skills and the ability to organize work in an efficient manner in addition to the ability to work well under stress and time pressures.
* A good working knowledge of the day-to-day operating environment, available tools, operating techniques, and customer applications.
* Bachelors Degree or equivalent work experience.
* Requires 3+years experience with Windows operating systems and PC maintenance/support with medical software.
* Strong working knowledge of Microsoft Office products such as Excel, Word, Project and Visio.
Desired:
* 3+ years previous experience troubleshooting in a Microsoft SQL Server environment preferable in a Healthcare setting.
We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
[size=Apply by sending resume to email address: ]HumanResources@HealthSystems.net
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