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| Centricity PM/EMR Specialist--GE Healthcare--Dallas, Texas |
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eddiemauldin
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| Joined: | Thu Oct 30th, 2008 |
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Posted: Fri Oct 31st, 2008 12:59 am |
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Essential Functions (Responsibilities):
Build your career and experience the advantages that come with working for the “World’s Most Admired Company” (Fortune Magazine) offering significant opportunities for growth and career advancement:
The Applications Specialist position is a customer facing role within GE Healthcare IITS business whose primary focus is to manage cases as well as: instruct and trouble shoot issues as they pertain to the Centricity Practices Solution software. The specialist maintains on time schedules, quality metrics and high measurable customer satisfaction.
The primary role of the Application Specialist position is to directly support Centricity Practice Solutions customers in the use of their Applications. The individual will actively participate in a fast paced environment and will assist the team in meeting goals.
The Application Specialist is required to have excellent customer service skills, communication skills, strong project management skills, a strong aptitude for troubleshooting technical issues, and the ability to comprehend written instructions with a basic understanding of formatting logic. This individual should strive to identify solutions with a continued focus on process improvement.
In addition:
-Provide multilevel EMR Application Support to Customer questions and/or issues
-Provide multilevel Clinical Workflow support of the EMR solution
-Provide multilevel Clinical Application support including tools and features of the EMR solution (Encounter Form Editor , Medications Coding, MEL, Observation Terms and Kits, Orders and Problems, Formulary Editor and Formularies, Crystal Reports, Data Symbols, Protocols, Knowledgebase, Sametime, ClearQuest, CRM, etc…)
Qualifications/Requirements: (Basic Qualifications):
-Minimum 2 years experience of medical office management and practice management software systems
-Minimum of 2 years EMR experience in a clinic/hospital or customer service environment.
-- Clinical knowledge and understanding of ICD-9 Codes, CPT Codes, Clinical Content (Form Editors), Crystal Reports, etc
--Demonstrated experience managing customer issues and concerns in a professional and customer focused manner
-Demonstrated Healthcare knowledge specific to claims, state/federal-billing requirements.
--High school diploma / GED
- Strong problem solving and troubleshooting skills. Resolve application issues and requests including: advising clients on suggested use of applications based on office work flow; creating and editing reports, including standard, revised, and custom reports as well as creating and troubleshooting application issues.
-You must be willing to take a drug test
-You must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history, and educational background.
-You must be legally authorized to work in the United States without work sponsorship at the time of hire.
-You must submit your resume through gecareers.com or a job board to be considered for a specific job opening (internal candidates should apply through COS).
-Must be willing to work out of an office located in Plano, TX
Desired qualifications:
-Bachelor's degree preferred.
-- 5 years comprehensive EMR experience in a clinic/hospital or customer service environment.
-Knowledge of HCFA, HIPAA ,NPI and associated forms/regulations a tremendous plus.
-A strong dedication to quality customer service.
-Strong verbal and written interpersonal and communication skills.
-Superior telephone etiquette and an ability to deal effectively with customers, peers and management.
-Good initiative and assertiveness.
-Good project management skills and the ability to organize work in an efficient manner in addition to the ability to work well in a fast-paced environment and meet deadlines.
-A good working knowledge of the day-to-day operating environment, available tools working knowledge of electronic medical records
General:
GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare's expertise in medical imaging and information technologies, medical diagnostics, patient monitoring and life support systems, disease research, drug discovery and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients.
GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases, and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $15 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 43,000 people committed to serving healthcare professionals and their patients in more than 100 countries.
GE is an Equal Opportunity Employer
Hiring Mgr : Ann Marie Teemal
Title: Support Services Manager
Email: annmarie.teemal@ge.com
Phone: 214-273-7564
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bet1@pacbell.net
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Posted: Fri Oct 31st, 2008 07:20 am |
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HR Staffing Manager
To whom it my concern:
My education, experience, and management skills make me an ideal candidate for a position in your organization.
I have sixteen plus years of management experience in addition to a Bachelor's degree in Information and Technology. I have managed the development and implementation of both large and small IT operations as well as health informatics: with systems ranging from business IT, data & call center operations, MRP systems to enterprise health information and PACS systems. I also have a strong background in operations, strategic planning, and migration of multi-enterprise E-commerce systems. I have managed the implementation and day to day operations of Supply Chain Management systems as well as managing product development for BREW and JAVA clients. I have also managed manufacturing sights for health care IT products. I have a strong background in providing leadership in implementing and managing mission critical standards such as PMBOK, HIPAA, Sarbanes-Oxley, SAS-70 and PCI Security Standards.
I have provided leadership in the development of business processes while also managing the development and documentation of technical policies and procedures. I have managed IT teams both bi-coastal and international. Additionally, my management experience has afforded me the opportunity to manage a staffing budget of $1.5 million annually, with a $500,000.00 quarterly capitol expense budget. My expertise is in meeting the demanding needs of both internal and external customers while also providing leadership when dealing with complex business problems. I also have a Project Management Professional certification from the University of Santa Cruz.
To complement my background and experience, I have completed the process of adding to my intellectual capital with a Master's Degree in Technology Management from Pepperdine University.
As you can see, I have a well-rounded background as a seasoned management professional and continue to develop myself as a management executive. Please find a copy of my resume attached and contact me as soon as possible to schedule a face-to-face meeting.
Thank you for your time and consideration.
Brian Thomas
Attachment: BT1_resume[3t].txt (Downloaded 1 time)
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Kat Eddowes
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| Joined: | Wed Oct 22nd, 2008 |
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Posted: Tue Nov 4th, 2008 05:29 pm |
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I am writing in response to your ad in the Hotjobs.com. The position requirements and my skills are a perfect match.
As you’ll see on my enclosed resume, I have the educational background, professional experience, and track record for which you are searching. In addition, I am motivated and enthusiastic, and would appreciate the opportunity to contribute to your firm’s success.
I can promise that meeting with me will not be a waste of your time—and I will make myself available at your convenience, during or outside of normal business hours.
Sincerely,
Kathleen Eddowes
Attachment: Kats resume.txt (Downloaded 3 times)
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